IntelUpsell LLC
Privacy Policy
Effective Date: July 27, 2026 | Last Updated: July 27, 2026
This Privacy Policy explains how IntelUpsell LLC ("IntelUpsell," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with the IntelUpsell websites, applications, software, and related services (collectively, the "Services").
1. Scope
This Privacy Policy applies to personal information that IntelUpsell handles through the Services, including information relating to business customers, account administrators, authorized users, website visitors, customer support contacts, prospective customers, and other individuals who interact directly with IntelUpsell.
The Services are primarily offered to restaurants and other business customers to analyze sales interactions, evaluate upsell activity, create operational and employee performance metrics, support coaching, and provide related reporting. This Policy does not replace a customer's own employee, applicant, customer, or workplace privacy notices.
2. Our Role and Customer-Controlled Data
Information IntelUpsell controls
IntelUpsell generally determines how and why it processes information collected directly through its website, sales process, account administration, billing, security, and support activities. For that information, IntelUpsell acts as a business or controller under applicable privacy law.
Information processed for customers
When a business customer submits, connects, records, or otherwise makes information available through the Services, the customer generally determines the purpose and means of that processing. This may include audio recordings, transcripts, employee identifiers, sales interactions, operational records, performance results, and coaching information (collectively, "Customer Content"). For Customer Content, IntelUpsell generally acts as a service provider or processor on the customer's behalf and processes the information according to the customer's instructions, the applicable agreement, and law.
3. Information We Collect
The information we collect depends on how you and the applicable customer use the Services.
Account and business contact information
- Name, business email address, business telephone number, job title, employer, store or business location, username, password or authentication information, and account preferences.
- Information provided during sales, onboarding, contracting, training, support, and other business communications.
Customer Content
- Audio or other electronic recordings of sales or service interactions, where enabled by the customer.
- Transcripts, menu items, transaction or order context, upsell offers, customer responses, timestamps, store or lane identifiers, and related interaction data.
- Employee names, employee IDs, team or location assignments, schedules or shift context, performance metrics, coaching notes, recognition, and other workforce information selected by the customer.
- Rules, targets, scorecards, reports, and other content configured, uploaded, or generated through the Services.
Usage, device, and technical information
- IP address, browser type, device type, operating system, application version, login times, pages or features used, error logs, diagnostic information, approximate location derived from IP address, and security events.
- Information about integrations, connected systems, and actions taken within an account.
Payment information
We may collect billing contact information, subscription details, invoices, and transaction records. Payment card or bank account information may be collected directly by a third-party payment processor rather than stored by IntelUpsell.
Communications and messaging information
We collect information contained in support requests, surveys, feedback, emails, telephone calls, and service-related text messages. If a customer enables SMS or similar messaging, we may process recipient telephone numbers, message content, delivery status, and opt-out information on the customer's behalf.
Information from third parties
We may receive information from the customer's administrators, integration partners, identity providers, resellers, payment providers, analytics providers, and other service providers.
4. How We Use Information
We use personal information for the following business and commercial purposes:
- Provide, configure, operate, maintain, and support the Services.
- Create accounts, authenticate users, manage subscriptions, process payments, and communicate about service administration.
- Process recordings and Customer Content to create transcripts, classify interactions, measure upsell activity, generate reports, support coaching, and provide other features requested by the customer.
- Secure the Services, prevent fraud or misuse, troubleshoot issues, maintain availability, and enforce agreements.
- Analyze product use, improve functionality, develop new features, and conduct internal research using information that is aggregated, deidentified, or otherwise processed as permitted by the customer agreement and law.
- Respond to inquiries, provide training and support, and manage business relationships.
- Comply with law, legal process, and regulatory obligations, and establish, exercise, or defend legal claims.
5. Audio, Transcription, and AI Features
The Services may use automated speech recognition, machine learning, and artificial intelligence to transcribe audio, identify words or sales events, classify interactions, calculate metrics, detect patterns, and generate summaries or coaching suggestions.
- Customer responsibility for notice and consent. The customer is responsible for determining whether recording, monitoring, transcription, employee analytics, and related processing are lawful and for providing all notices and obtaining all consents required from employees, customers, and other participants.
- Human review. Automated results may be incomplete or inaccurate and should be reviewed by authorized personnel before they are used for coaching, discipline, compensation, promotion, termination, or other employment-related action.
- General model training. IntelUpsell does not use identifiable Customer Content to train general-purpose AI models for unrelated customers without the applicable customer's written authorization. We may use deidentified or aggregated information to evaluate and improve the Services, provided it cannot reasonably be linked to an individual or customer.
- Third-party providers. We may use contracted cloud, transcription, and AI providers to process limited Customer Content for the purpose of providing the Services. Those providers are permitted to process the information only for contracted purposes, subject to applicable agreements.
- No standard biometric identification. The standard Services are not designed to create a voiceprint or identify an individual by biometric characteristics. If IntelUpsell offers a feature that processes biometric identifiers or biometric information, it will provide additional disclosures and contractual terms as required.
6. How We Disclose Information
We may disclose personal information to the following categories of recipients:
- Customer administrators and authorized users. Information and reports may be visible to the customer that controls the account and to users authorized by that customer.
- Service providers and subprocessors. Hosting, data storage, security, analytics, communications, customer support, payment processing, transcription, AI, and professional service providers that perform services for IntelUpsell.
- Integration and business partners. Third parties that a customer directs us to connect with or disclose information to.
- Professional advisors. Lawyers, auditors, insurers, accountants, and consultants acting under confidentiality obligations.
- Legal and safety recipients. Government authorities, law enforcement, courts, or other parties when we believe disclosure is required by law or reasonably necessary to protect rights, safety, security, or the integrity of the Services.
- Corporate transaction participants. Parties involved in a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate confidentiality protections where practicable.
IntelUpsell does not sell personal information for money or share personal information for cross-context behavioral advertising. We also do not knowingly sell or share personal information of individuals under 16.
7. Cookies and Similar Technologies
IntelUpsell and its providers may use cookies, local storage, pixels, software development kits, and similar technologies to keep users signed in, remember preferences, maintain security, understand website and product usage, and improve the Services. Browser controls may allow you to block or delete cookies, but doing so may affect functionality.
Where required by law, IntelUpsell will provide a cookie preference tool or obtain consent before using non-essential cookies.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Policy, comply with the applicable customer agreement, maintain security and business records, resolve disputes, and meet legal obligations.
Customer Content is generally retained for the period selected by the customer or stated in the applicable agreement. Raw data, including raw recordings, is purged after six months, while analytics summaries and clips may be retained at the customer's preference. After account termination, IntelUpsell may provide a limited export period and then delete or deidentify Customer Content according to its standard deletion process, subject to backup cycles, legal holds, and information that must be retained by law.
9. Data Security
IntelUpsell uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Security measures are selected based on the nature of the information and the Services. No system, network, or method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Customers are responsible for maintaining appropriate account permissions, protecting credentials, configuring the Services, and promptly notifying IntelUpsell of suspected unauthorized access.
10. Your Choices and Privacy Rights
Account information
Authorized users may be able to review or update certain account information through the Services. Customer administrators control many user records, permissions, and Customer Content fields.
Marketing communications
You may opt out of marketing emails by using the unsubscribe link in the message or contacting us. Even after opting out, we may send non-marketing communications about an account, security, support request, or transaction.
SMS communications
Where a customer enables SMS or similar messaging, recipients may opt out of text messages at any time by following the instructions in the message, such as replying STOP, and may reply HELP for assistance. Message frequency varies. Message and data rates may apply. Customer-directed operational messages may be governed by the customer's policies and applicable law.
We do not sell, rent, or share mobile phone numbers or text-messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Mobile information is used only to deliver and support the messages that you or the applicable customer have requested.
11. United States State Privacy Disclosures
This section supplements the rest of this Policy for residents of states with comprehensive privacy laws, including California where applicable. The categories below describe information IntelUpsell may have collected during the preceding 12 months, depending on the Services used by a customer.
| Category | Examples | Primary Sources and Purposes | Categories of Recipients |
|---|---|---|---|
| Identifiers | Name, business email, phone number, account ID, IP address, employee or store ID | Individuals, customers, devices, and integrations; account administration, service delivery, security, and support | Customer administrators, service providers, integrations selected by the customer, legal recipients |
| Customer and commercial records | Subscription, billing, support, transaction or order context, product usage | Individuals, customers, payment providers, and the Services; billing, operations, analytics, and support | Payment providers, service providers, professional advisors, customer administrators |
| Internet or electronic activity | Logins, pages and features used, device data, diagnostics, security logs | Devices and the Services; functionality, security, troubleshooting, and product improvement | Hosting, security, analytics, and support providers |
| Audio, visual, or electronic information | Interaction recordings, transcripts, support calls, message content | Customers and individuals; transcription, interaction analysis, support, and requested features | Customer administrators, contracted transcription or AI providers, hosting and support providers |
| Professional or employment-related information | Employer, title, store assignment, employee ID, work activity, performance metrics, coaching records | Customers and authorized users; workforce operations, analytics, reporting, and coaching | The controlling customer, its authorized users, and contracted service providers |
| Inferences | Upsell classifications, performance scores, trends, summaries, and coaching suggestions | Generated from Customer Content to provide requested analytics and product features | The controlling customer and its authorized users; contracted providers supporting the feature |
| Sensitive personal information | Account credentials and, if supplied by a customer, information treated as sensitive under applicable law | Individuals and customers; authentication, security, and the specific customer-directed purpose | Service providers and customer administrators as necessary for the requested service |
IntelUpsell uses these categories for the purposes described in Sections 4 and 5. IntelUpsell does not sell these categories for money or share them for cross-context behavioral advertising. IntelUpsell does not use or disclose sensitive personal information for purposes that require a right to limit under California law, unless it first provides the required notice and choice.
IntelUpsell may recognize legally required universal opt-out preference signals, such as Global Privacy Control, when the signal applies to a processing activity covered by law. Because IntelUpsell does not currently sell or share personal information for targeted advertising, such a signal may not change our current practices.
12. Children and Minors
The IntelUpsell public website and direct account registration are not directed to children under 13, and IntelUpsell does not knowingly collect personal information directly from children under 13 through those channels.
Because restaurant employees may include minors, the Services may process limited work-related information about individuals under 18 when a business customer lawfully provides or directs that processing. The customer is responsible for complying with child labor, workplace notice, consent, and privacy requirements applicable to minors. If you believe information was collected from a child unlawfully, contact us.
13. Data Processing in the United States
IntelUpsell is based in the United States, and personal information may be processed and stored in the United States and other locations where IntelUpsell or its service providers operate. Those locations may have different data protection laws than your jurisdiction. Where required, IntelUpsell will use an appropriate legal mechanism for cross-border transfers.
14. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version and revise the "Last Updated" date. If changes materially affect how we use personal information, we will provide additional notice or obtain consent where required by law or contract.
15. Contact Us
Questions or requests concerning this Privacy Policy may be directed to: